Frequently Asked Questions

Print
Press Enter to show all options, press Tab go to next option

Expand/Contract Questions and Answers

  • I want to change or cancel my EFT.

  • What is the address for City Hall?

  • What is the City Hall phone number? Fax number?

  • Do City of Galt residents pay any special taxes or fees?

  • What is the fee for returned checks and returned automatic payments?

  • Do you have any information on schools?

  • I am moving to a house in Galt, how do I start up utility service?

  • Where do I sign up for electric, gas, and telephone service?

  • What charges are included in the City of Galt utility bill?

  • What is the mailing address for payments?

  • Where is the drop box located?

  • When are utility bills due?

  • When are late fees posted?

  • What is the late fee amount?

  • Why is my neighbor's water bill different than mine when we both receive water from the City of Galt?

  • If my home is vacant do I still have to pay Utility fees?

  • Do you offer a senior discount for water rates?

  • What accommodations are being made for people on fixed incomes who just can't afford a rate increase?

  • Does the public have a say in rate levels?

  • Are people told about rate increases in advance?

  • The bi-monthly bill amount is too large - can we be billed monthly?

  • Is it possible to pay this bill via automatic deduction?

  • What happens if I can't pay?

  • Is it customary for the tenant or the owner to receive the utility bill?

  • Is a security deposit required?

  • Is a new tenant responsible for past due amounts on the utility bill prior to their occupancy date?

  • What time period is my bill for?

  • How do I close my account?

  • What does it mean when it says my auto debit is in "prenote"?

  • What is the purpose of the wastewater treatment plant upgrade fee?

  • How much will the upgrade cost?

  • Will new development benefit from this fee?

  • What is the difference between "upgrade" and "expansion"?

  • Will rates increase in the future?

  • How was my wastewater treatment plant upgrade fee determined?

  • What will happen if the City does not upgrade the wastewater treatment plant?

  • Is there a fee or cost for EFT?

  • Can I choose when the EFT happens?

  • Can I use EFT to pay my bill monthly?

  • If I use EFT, can I decide how much to pay?

  • I don't have a checking account, can I use my savings account?

  • I'm a tenant paying the utilities, can I pay via EFT?

  • How long will EFT sign-up take?

  • Can the voided check I included with my application be returned to me?

  • I just signed up for EFT, but there's nothing saying anything about EFT on my bill, should I still send in a payment?

  • How can I tell if my account is paid by EFT?

  • Can I EFT from my credit card or ATM card?

  • Can I have EFT if I am on a metered account?

  • If I have a credit amount due will you still EFT?

  • Are collection service costs based on garbage container size?

  • Why do I have to pay for services I don't even need, like green waste pick up?

  • My garbage, yard and garden or recycle can is missing and/or broken. How can I get a new one?

  • My garbage cans weren't picked up. Who do I contact?

  • How can I get a temporary dumpster for my home?

  • How can I get a container for my lawn clippings and yard waste?

  • How do I get residential garbage services started?

  • Who do I call about changes in garbage service, misses, extras, billings, damaged carts, stops in service?

  • Where do I go for a seller's permit for my business license?

  • How much is a business license?

  • Who should I call if I want to start a business out of my home?

  • Where can I obtain a fictitious business name statement?

  • Where can I find a copy of the City's Adopted Budget?

  • Who do I call for business license information and/or application?