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Frequently Asked Questions

Are collection service costs based on garbage container size?
What accommodations are being made for people on fixed incomes who just can't afford a rate increase?
When are late fees posted?
Is a security deposit required?
Do you have any information on schools?
How long will EFT sign-up take?
What is the address for City Hall?
What is the City Hall phone number? Fax number?
Do City of Galt residents pay any special taxes or fees?
What is the fee for returned checks and returned automatic payments?
I am moving to a house in Galt, how do I start up utility service?
Where do I sign up for electric, gas, and telephone service?
What charges are on the City of Galt utility bill?
What is the mailing address for payments?
Where is the drop box located?
When are utility bills due?
What is the late fee amount?
Why is my neighbor's water bill different than mine when we both receive water from the City of Galt?
If my home is vacant do I still have to pay Utility fees?
Do you offer a Senior discount for water rates?
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Q: Are collection service costs based on garbage container size?
A:
Yes, waste collection services are based on the size garbage container residents choose to use. Rates for services are as follows:

• 20-gallon container = $19.99 Per month
• 38-gallon container = $22.05 Per month
• 64-gallon container = $24.31 Per month
• 96-gallon container = $37.55 Per month

The objective of this variable container rate system is to provide an economic incentive for residents to reduce waste and maximize use of the mixed recycling and green waste collection programs. The smaller the container, the lower the fee. These rates include costs for garbage collection, mixed recycling, green waste collection and annual neighborhood and citywide cleanup services.
Q: What accommodations are being made for people on fixed incomes who just can't afford a rate increase?
A:
Unfortunately, it is not legally possible to offer discounted rates to fixed income residents without making up the discount from some other source. State law (Proposition 218) requires that all residents be charged equally for the actual cost of a service. There are some actions residents can take to lower monthly rates for waste collection services. By using a 20-gallon or 38-gallon garbage container residents can save up to $4.32 per month.
Q: When are late fees posted?
A:
Late fees are posted if payment is not received by 5:30 p.m. on the due date listed on the utility bill.
Q: Is a security deposit required?
A:
Yes, but may be waived with proof of good credit. A deposit is always required if service is
disconnected for lack of payment (a one time hardship waiver is available).
Q: Do you have any information on schools?
A:
For more information on schools, etc. please visit the Resident area of the City of Galt web site.
Q: How long will EFT sign-up take?
A:
If competed prior to the 15th of the month before billing, it will take effect the next billing cycle. If after the cut off date, it will be the following billing cycle.
Q: What is the address for City Hall?
A:
380 Civic Drive, Galt, CA 95632
Q: What is the City Hall phone number? Fax number?
A:
The main telephone number for the Finance Department is (209) 366-7150 and fax (209) 744-2253.
Q: Do City of Galt residents pay any special taxes or fees?
A:
One of the biggest reasons City of Galt is such an attractive place to live is the extensive landscaping, trails, and street lighting that exist in the public right-of-way. There are several financing districts within the City, created to finance both infrastructure and ongoing maintenance costs. The levies for these assessments or special taxes are collected via levy on the Sacramento County property tax bill and the amounts vary depending upon the district.

The districts financing infrastructure are either 1915 Act Assessment Districts or Mello Roos Districts. For these districts, amounts are levied on parcels within the district on an annual basis to repay the debt. These districts also have fixed maturity dates, and as such, once the debt is repaid in full, the assessments cease.

The districts for ongoing maintenance costs are lighting and landscape districts and community facility districts. The levies for these districts pay for recurring maintenance costs within the districts and are levied annually. For information on a particular district or parcel, please contact the Finance Department at (209)366-7150 or assessments on the City's web site.
Q: What is the fee for returned checks and returned automatic payments?
A:
$30.00
Q: I am moving to a house in Galt, how do I start up utility service?
A:
Contact the Utility Billing section of the Finance Department at 366-7150. You can also download a utility application form and bring it with you to the Finance Department located at 380 Civic Drive.
Q: Where do I sign up for electric, gas, and telephone service?
A:
• Electric service is provided to residents of the City of Galt through Sacramento Municipal Utilities District (SMUD). Customers may arrange for electric service by calling 1-888-742-7683.
• Gas service is provided to residents through Pacific Gas and Electric Company (PG&E).
Customers may arrange for gas service by calling 1-800-PGE-5000.
• Telephone service is provided to residents through SBC/Pacific Bell. Customers may arrange for phone service by calling 1-800-310-BELL.
• Cable television service is provided to residents by contacting AT&T Broadband at 1-888-255-5789.
Q: What charges are on the City of Galt utility bill?
A:
Water, sewer, wastewater treatment plant upgrade fee, storm drain, refuse, and source recycling and reduction element.
Q: What is the mailing address for payments?
A:
Finance Department, Utility Billing Section, 380 Civic Drive, Galt, CA 95632
Q: Where is the drop box located?
A:
380 Civic Drive parking area.
Q: When are utility bills due?
A:
When received but become delinquent on the 5th of the month following services received.
Q: What is the late fee amount?
A:
10% of amount due.
Q: Why is my neighbor's water bill different than mine when we both receive water from the City of Galt?
A:
Not everybody is on a flat water rate. Some residents receive metered water and their rates fluctuate with their use.
Q: If my home is vacant do I still have to pay Utility fees?
A:
You may discontinue water, sewer, and refuse services if your home is vacant; however, there is a one time charge. Other charges, such as storm drain, wastewater treatment plant upgrade fee and source recycling and reduction element (SRRE) fee will continue to be charged.
Q: Do you offer a Senior discount for water rates?
A:
Unfortunately, it is not legally possible to offer discounted rates to senior residents without making up the discount from some other source. State law (Proposition 218) requires that all residents be charged equally for the actual cost of a service.
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